Question 1

How long does shipping take?

Accepted Answer

Standard shipping is 5-7 business days within the US. Express shipping is 2-3 business days. All orders over $50 ship free!

Question 2

Do you ship internationally?

Accepted Answer

We currently ship within the United States. International shipping is coming soon!

Question 3

What is a pre-order?

Accepted Answer

Pre-order items are products that are currently in production. When you pre-order, you reserve your size before they arrive. Pre-orders ship separately from in-stock items on their estimated ship date.

Question 4

Can I combine a pre-order with an in-stock order?

Accepted Answer

Pre-order and in-stock items ship separately. Each shipment qualifies independently for free shipping over $50.

Question 5

What is your return policy?

Accepted Answer

We offer easy 30-day returns on unworn, unwashed items with tags attached. Sale and final sale items are not eligible for returns.

Question 6

How do I start a return?

Accepted Answer

Email us at support@wildwoven.com with your order number and we'll send you a prepaid return label. Refunds are processed within 5-7 business days of receiving your return.

Question 7

Can I exchange for a different size?

Accepted Answer

We recommend returning your item and placing a new order for the correct size, as popular sizes sell out quickly.

Question 8

How do your pajamas fit?

Accepted Answer

Our pajamas are designed for a comfortable, relaxed fit. Zip rompers run slightly large to allow room for growth. Two-piece PJ sets are true to size. Check the size chart on each product page for detailed measurements.

Question 9

What sizes do you carry?

Accepted Answer

Baby sizes: Newborn through 24 months. Kids sizes: 2T through 9/10. Adult sizes: XS through 3XL.

Question 10

What fabric are your pajamas made from?

Accepted Answer

Our pajamas are made from TENCEL™ Modal, a sustainably sourced fiber made from beech trees. It's buttery soft, temperature-regulating, and gets softer with every wash. Our fabrics are OEKO-TEX® certified and free from harmful chemicals.

Question 11

How should I wash my Wildwoven pieces?

Accepted Answer

Machine wash cold on a gentle cycle. Tumble dry low or hang dry. Avoid bleach. Our fabrics are designed to maintain their softness and vibrant prints wash after wash.

Question 12

Are your products safe for sensitive skin?

Accepted Answer

Yes! All our fabrics are OEKO-TEX® certified, meaning they've been tested for harmful substances. TENCEL™ Modal is naturally gentle and hypoallergenic.

Question 13

Are your licensed prints official?

Accepted Answer

Yes! We work directly with licensors to bring beloved characters to life. Our Middle-earth™ collection is officially licensed by Middle-earth Enterprises. Our Richard Scarry™, Llama Llama™, and other character prints are all officially licensed.

Question 14

Will sold-out prints come back?

Accepted Answer

Some prints are limited edition and won't be restocked once they sell out. Licensed prints may return in future collections. Sign up for our newsletter to be the first to know about new drops and restocks.

Question 15

What makes Wildwoven sustainable?

Accepted Answer

We use TENCEL™ Modal made from sustainably harvested beech trees in a closed-loop process that recycles 99% of solvents. We plant a tree for every order, and our packaging is recyclable.

Question 16

Do you plant trees?

Accepted Answer

Yes! We've planted over 10,000 trees through our partnership with tree-planting organizations. Every order contributes to reforestation efforts.

Frequently Asked Questions

Ordering & Shipping

Returns & Exchanges

Sizing

Materials & Care

Licensing & Prints

Sustainability

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